FAQ

HOW LONG DO ORDERS TAKE TO PROCESS? 

ORDERS TAKE 2-7 DAYS TO PROCESS, THEY ARE THEN SHIPPED TO THE GIVEN ADDRESS.

HOW LONG DO ORDERS TAKE TO ARRIVE?

DEPENDING ON YOUR AREA, ORDERS CAN TAKE 5-15 DAYS TO ARRIVE AFTER BEING PROCESSED.

CAN I CANCEL MY ORDER?

IF YOU WANT TO CANCEL YOUR ORDER, YOU'LL HAVE TO REACH OUT TO SUPPORT AS FAST AS POSSIBLE, BECAUSE IF ORDERS WERE PROCESSED, WE ARE NOT ABLE TO CANCEL IT.

CAN I ADJUST MY ORDER IN-CASE OF A WRONG SIZE ORDER?

YES, IF YOU MADE A WRONG SIZE ORDER, YOU CAN REACH OUT TO SUPPORT AND WE'LL ADJUST IT FOR YOU IF THE ORDER HAS NOT BEEN PROCESSED.

I PUT THE WRONG ADDRESS IN, CAN I ADJUST IT?

PLEASE DOUBLE CHECK YOUR ADDRESS BEFORE PLACING AN ORDER, IF IN CASE IT WAS WRONG, YOU CAN REACH OUT TO SUPPORT TO ADJUST THE ADDRESS IF THE ORDER WASN'T PROCESSED ALREADY.

DO YOU REFUND ORDERS?

21 SAILORS ONLY ACCEPTS REFUNDS 7 DAYS AFTER AN ITEM WAS DELIVERED IF IT WAS DEFUNCT, YOU MUST CONTACT SUPPORT FOR THIS MATTER WITHIN 7 DAYS, IF YOU CONTACT AFTER 7 DAYS REGARDLESS OF THE ISSUE, WE WILL NOT BE ABLE TO REFUND THE ORDER.

CAN I TRACK MY ORDER?

ONCE A PACKAGE HAS BEEN SENT, A TRACKING LINK WILL BE SENT TO YOUR EMAIL. 

HOW DO I CONTACT 21 SAILORS?

YOU CAN CONTACT US AT hello@21sailors.com FOR ANY INQUIRIES, PLEASE ALLOW UP TO 24 HOURS FOR A RESPONSE.